Privacy Policy
Effective Date: July 8, 2026
Main Line Rapid Repair (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your information.
By using our website (mainlinerapidrepair.com) or placing an order with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Information You Provide Directly. When you place an order, create an account, contact us, or interact with our website, you may provide:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (credit or debit card, PayPal, Apple Pay, Google Pay)
- Details about your dental appliance and repair needs
- Photos of your appliance (if you upload them through our contact form)
- Any messages, notes, or correspondence you send us
Information Collected Automatically. When you visit our website, we (or our service providers) may automatically collect:
- IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system
- Pages you view and time spent on each page
- Referring website (how you found us)
- General location data (city and state, based on IP address)
- Date and time of your visit
Information from Third Parties. We may receive information about you from third-party services we use to operate our business, such as payment processors (confirming a successful payment) or shipping carriers (tracking updates).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To communicate with you about your order, including evaluation quotes, shipping updates, and delivery confirmations
- To create and generate prepaid shipping labels via our shipping partners
- To provide customer support and respond to inquiries
- To send order confirmations, receipts, and other transactional emails
- To send optional marketing emails (only if you have opted in)
- To improve our website and services
- To detect, prevent, and respond to fraud, security issues, or violations of our Terms
- To comply with legal obligations, tax reporting, and lawful requests from authorities
We do not sell your personal information to third parties.
3. How We Share Your Information
We share your information only with parties necessary to run our business, and only for the purposes described below.
Service Providers. We share information with trusted third-party services that help us operate our business. These include:
- Payment processors (PayPal, Stripe, Apple Pay, Google Pay, or similar) — to process payments securely. Payment card details are handled directly by the processor and are not stored on our servers.
- Shipping carriers (USPS, FedEx, UPS) — to generate shipping labels and deliver packages.
- Shipping software (such as Pirate Ship) — to manage shipping labels and tracking.
- Website hosting and platform providers — to store website data and process orders.
- Email delivery services — to send order confirmations and customer service emails.
Each of these providers has its own privacy practices. We select providers that are reputable and offer appropriate data protection.
Legal Compliance. We may disclose your information if required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Main Line Rapid Repair, our customers, or others.
Business Transfers. If our business is sold, merged, or acquired, your information may be transferred as part of that transaction. In such a case, we will notify you of any material changes to how your information is handled.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device by your browser.
Types of cookies we use:
- Essential cookies: Required for the website and shopping cart to function (for example, remembering items in your cart).
- Analytics cookies: Help us understand how visitors use our website so we can improve it. We may use services such as Google Analytics.
- Marketing cookies: Used to serve relevant advertisements or measure the effectiveness of our marketing (if applicable).
You can control cookies through your browser settings. Most browsers allow you to accept, reject, or delete cookies. Please note that disabling essential cookies may affect your ability to place an order.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS technology
- Secure storage of information on protected servers
- Limited access to personal information by employees and service providers on a need-to-know basis
- Use of PCI-compliant payment processors (we do not store credit card numbers on our servers)
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work continuously to protect your information.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- Completing your order and any related warranty period
- Complying with legal, tax, and accounting obligations (typically 7 years)
- Resolving disputes or enforcing our Terms
You may request deletion of your information at any time (see Section 7). Note that certain information (such as records required for tax purposes) may need to be retained even after a deletion request.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
All Customers. You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time (by clicking “unsubscribe” in any marketing email or contacting us directly)
California Residents. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, and share
- The right to request deletion of your personal information
- The right to opt out of the sale or sharing of your personal information (Main Line Rapid Repair does not sell personal information)
- The right to non-discrimination for exercising your rights
European Union / United Kingdom Residents. If you are located in the EU or UK, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR, including:
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
How to Exercise Your Rights. To exercise any of these rights, contact us at mainlinerapidrepair@gmail.com. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.
8. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you believe your child has provided us with information, please contact us at mainlinerapidrepair@gmail.com.
9. Third-Party Links
Our website may contain links to third-party websites (for example, USPS tracking pages, our shipping partners, or social media profiles). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) setting. Because there is no industry standard for how to respond to DNT signals, we do not currently respond to them. Regardless of DNT settings, we do not sell personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you by email or through a notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Main Line Rapid Repair
861 Montgomery Avenue
Penn Valley, PA
Email: mainlinerapidrepair@gmail.com
Phone: 215-429-2020